Purchases from our dispensary are final sale. Below is how we handle warranties, defects, and exchanges, and what to do if something you bought from us is not working out.
Final sale
Prescription eyewear, non-prescription eyewear, eye care products, and beauty products are all final sale.
Warranty
Prescription eyeglasses, both the frame and the lenses, are covered by a one-year warranty. Full terms, including coverage for value bundle and non-prescription eyewear, are on our eyeglass warranties and repairs page.
Defective or incorrect items
If a product reaches you defective, or it is not what was ordered, please contact us and we will arrange an exchange or a replacement. Exchanges are evaluated case by case, so tell us what happened and we will work out the right fix with you.
If your new eyewear is not working out
Tell us. Often an adjustment, or another look at the prescription, is all it takes. We would much rather hear about it than have you set your new glasses aside, so call 416-703-2797 or email [email protected] and we will make it right.